Scan Malta – SERIOUSLY, THIS is your Policy?

Like many other Maltese, I find myself constrained to buying my various IT stuff and gadgets from the 5/6 limited outlets present in Malta, and that’s fine (I prefer to get my stuff from abroad most of the time anyways). The problem arises when said outlets have totally CRAPPY policies which actually go against Maltese law.

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This morning a random courier called me on my personal mobile to ask about a delivery to be done at my working place. I knew nothing of this delivery, had not requested the material myself, and did not have anything to do with it since my work has nothing to do with requisitions or procurement. What I wanted to know was how on earth a delivery guy got hold of my personal mobile number to make this call, since it was obvious that he knew I worked here and so someone had obviously leaked it. What’s more, the number was combined with the name of the person who HAD made the requisition, who was definitely not me, and who claimed not to have given anyone my mobile number, since she did not even know it herself. So, why were Scan Computers Malta using my personal details in relation to material ordered by the Ministry I work for??

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I asked the guy at reception to notify me when the courier got here, in order for me to ask him how he had gotten hold of my mobile number without me having given it out. When he arrived, he showed me his timesheet which basically was a list of places where he had to deliver stuff. He called the Scan store and told me to call them myself since they were the ones who could tell me more about the purchase order.

Long story short, when I called Scan it transpired that since once months ago I had personally purchased something and then had it delivered by courier to my place of work, they had then combined the mobile number with the address and saved it, and me, as being the person and number responsible for ALL PURCHASES consigned to this address… SERIOUSLY? So had I been living in a block of flats and another tenant made an order to be delivered to those premises, they would have called me too??? What if the minister had purchased something, would I have been responsible of that as well?? As far as I know, client records everywhere are client-based, that is based on your name + mobile number, not ADDRESS-based!! What about DATA PROTECTION?? Is it legal to give my personal mobile number (which has nothing to do with the ministry but is totally my own) to all and sundry??

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Needless to say, I gave the Scan-person a piece of my mind. She replied that this was their policy and that no one had complained before, which I find VERY hard to believe. Apparently however THIS time round they had encountered someone who DID know Data Protection law, since actually that is my job, so unlike any blandly ignorant Cettina on the street, I DID know my rights as a Maltese citizen, and I DO know that divulging personal data without a person’s knowledge and consent is ILLEGAL.

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I got Scan to delete my stuff from their records and gave them reception’s contact number instead, however the fact remains that their policy is against the law.

If you gave your data to Scan, beware of how they use it. It’s not as safe as you may think.

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3 comments on “Scan Malta – SERIOUSLY, THIS is your Policy?

  1. Thankfully, and as far as I remember, I never had anything delivered from their end… But that’s a very crappy and stupid… full of assumptions policy!! Especially for people like us, who move from one place to another!! So, at the moment I would be responsible for around 5 home addresses lol.

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