New article BY MOI – Online Shopping: Is it really Safe?

Have you ever sold something or bought something online? I’m guessing that most people have – either because the item in question is cheaper, not found in Malta, more to our taste, or for any other reason, buying and selling things on the world wide web has become something common and for many, even a pastime.

One must be very careful when dealing with monetary transactions online however, since obviously, there are traps and pitfalls one can encounter on the internet, which are quite different from the ones present when you buy an item from someone face to face.

Just the other day for example, I was browsing through Maltapark.com and came across something which I thought would make a good anniversary present for my other half. I contacted the seller, asking more information about the item, however the seller refused to give this information, telling me to contact him on his mobile phone instead. While I understand that it is easier to communicate on the phone than through email or chat, I decided to wait a couple of days, until I perused more websites as well as a couple of stores for the same item, in order to compare prices. I also dislike giving my mobile number to strangers, which is another deterrent when buying something from Maltapark.com (websites like ebay.co.uk or amazon.com are more comfortable in this regard, since they do not need your mobile number, just your address for shipping purposes). I sent an email thanking the seller for his help, and that was that.

Lo and behold, as soon as I opened my email on Monday morning, I found a very abusive communication from this Maltapark seller, calling me a miser and a time-waster (as well as other unsavoury things) because I hadn’t called him after all. Needless to say I was astounded. Was this the way one treated prospective clients? Of course not. However the fact that this seller was hiding, so to speak, behind his Maltapark username, as well not having to face an actual person ‘in real life’, seemed to have developed the idea that nasty and uncalled for behavior was acceptable. In other words, he felt like he had nothing to loose, so, being anonymous behind his screen, he felt free to vent his frustration at me when he thought that I was not going to buy the item from him. Bad mistake. In fact, I had been about to contact him again, however this episode established that I wouldn’t buy anything from him in a million years for sure, which is what I told him. Thank all the gods I never gave such a person my mobile number, and that Maltapark is not a website which, as such, facilitates such monetary online transactions directly through one’s bank account.

Even though online sellers and buyers never actually see the person they are doing their deal with, there is still normal civilized etiquette to consider. Just because you don’t meet someone face to face, does not give you the lee-way to transform into a nasty beast. Apart from the fact that a person who hasn’t bought anything from you today, may very well buy something tomorrow, or recommend you to someone else – what about normal human decency? Why do some people feel it’s ok to degenerate into squalid baboons, just because they are hidden behind a screen?

In the case I mentioned, the transaction (thankfully) never actually took place, so certain problems were destroyed at the root. Things however, can get even worse once one actually pays online and sends the money for an item which, for example, never arrives. How does one get his/her money back? In some cases, like for example when one buys from ebay.co.uk (especially using security websites like paypal.com), there are actual contractual clauses that each seller using the site is forced to adhere to, unless they want to be penalised. However when it comes to other, perhaps less popular or well-known sites, this is not the case at all. What about those sellers or companies which sell you one item, but send you another? How can one complain and enforce their purchase after it’s done, especially if the seller in question lives in another country, and refuses to reply to any emails or calls?

It is easier for sellers to entrap or misguide buyers, than for buyers to do the same. This is because generally, sellers only post the required item after they have received payment, thereby mitigating any chances of fake transactions or fraud. On the other hand, unless the website used contains the necessary policies and structures, buyers are very much naked amidst the fury of the storm, so to speak, in that they have to trust implicitly that the seller will post the right item at the right address, and not just take the money and run.

What do you think about buying something online? Have you ever been cheated in an online transaction?

—- A version of this article was published on the online magazine EVE – http://www.eve.com.mt/2015/07/30/are-you-safe-when-shopping-online/