Rude restaurant staff! Ugh!!!

They say that when it comes to restaurants and shops – ‘The client is always right’. What a total load of bollocks! Not in Malta at any rate for sure!!

waiter

Around a week ago, I went with some friends at a specific restaurant (which shall remain unnamed) to celebrate a friend’s birthday. Before going to the place, I researched a bit on Tripadvisor as I usually do, in order to get an idea of whether the place is good or not, and found mainly 4/5 star givers, so was quite pleased and had certain expectations.

I was SO wrong.

And there’s the proof that you really can’t judge anything basing your opinion on other’s… well, opinion lol

To cut a long story short, although at the time I was miffed, and left half my meat in the plate, I didn’t make an issue of it, even though the waitress asked me if something was wrong (since she saw how much I had left uneaten). I did not want to spoil my friend’s bday, as she was sitting right next to me, so I kept mum.

When I came back home however, I could’nt help but write the TRUTH on Tripadvisor, as I do after each restaurant I eat at. Unfortunately, instead of accepting some constructive criticism, the owner quite rudely replied that I was only saying those things because I knew her ex-chef!! Who the hell is her ex-chef?! Anyways she said I was lying, that no one had left anything on their plate, and that she should know since all the staff were members of her family (thereby make me wonder whether she was referring to her ex-chef or an ex-bf, since she seemed so pissed about it). Anyways, I had never been to this restaurant in my life, did not know the owner, and certainly not her ex-anything. I have over 100 reviews on Tripadvisor, does she think I know all the staff who work there and write my reviews according to my personal sympathies??

waiter2

She went on to list a number of excuses and false reasons about the eve I had described. If that was not enough, the present chef of the establishment also wrote a comment afterwards, giving himself a 5 star rating and saying that he cooked good food and if I thought otherwise, I knew nothing of food and that my opinion was, as he put it, ‘pathetic’. Wow that is some quality customer-chef communication you got there! What’s pathetic is creating a Tripadvisor account for the sole reason of giving your own cooking 5 stars mate!

I reported this entry to Tripadvisor and they took it down, since restaurant-owners and staff cannot rate their own establishments.

Needless to say, I will never go to this restaurant again, not because of the bad food, which would have been enough, but because of the rudeness and bad attitude shown by the staff!!

Waiter: 'Your Tossed salad Ma'am.'

Tripadvisor

I love going to new restaurants and tasting new food. Me and my partner visit a lot of restaurants and love not only sampling new dishes, but also criticizing the place.

Now don’t get me wrong, it’s not that we go there prepared to find fault or anything, but you’ve got to admit that certain places leave much to be desired in the way not only of service, but also with regards to food, location and many other things. As such, this makes the finding of somewhere really good and enjoyable all the more special.

Being the avid writer and natterer that I am, I simply love airing my views online (no shit! lol) and one of my favourite sites is obviously ‘Tripadvisor’, which is simply perfect not only for sharing your opinion on restaurants, hotels and even natural or historical sites, but also to consult when you are thinking about going somewhere in particular. Reading another customer’s or traveller’s own genuine opinion, be it good or bad, helps me a lot to determine whether it is actually worthwhile to gosomewhere or nor. Much more so than primping reviews on glossy magazines or flattering adverts on TV that’s for sure!

One must however, keep in mind that everyone has differing tastes, and so take comments with a pinch of salt as well. It is good to take into consideration what others think, but I still like to make up my own mind in the end.

Tonight, we are going to eat at a restaurant in Msida (Malta) called ‘Il Santo’, aka ‘The Saint’, which is actually quite near my house. I’ve been there once with a couple of collegues and the pasta, not to mention the seafood, was delicious. And this – after I had read from a couple of reviews that it wasn’t anything to write home about! So, that just goes to show. I mentioned it to my other half and he said he wanted to sample it (this was some months back) – so now, here we go 🙂

santo2santo1

Maybe I’ll even put my review of it here, since I’ve already published one on Tripadvisor last time.